Returns
RETURN POLICY
IN-STORE PURCHASES
Unopened, unused and undamaged products (that we accept exchanges on; please see what we do not accept exchanges on below) purchased at our physical location may be exchanged within 14 days of the original purchase date with the original receipt. All returns will be refunded for the equal value of the original purchase price in the form of an exchange or store credit only. We keep record of all purchases digitally. If a transaction cannot be verified, a refund will be denied.
ONLINE PURCHASES
Unopened, unused and undamaged products (that we accept exchanges on; please see what we do not accept exchanges on below) purchased online at champagneapothecary.com, may be exchanged within 14 days of the original purchase date with the original receipt. All returns will be refunded for the equal value of the original purchase price in the form of an exchange or store credit only. We keep record of all purchases digitally. If a transaction cannot be verified, a refund will be denied.
Additionally, the customer will be responsible for any shipping fees when making an online return or exchange. Champagne Apothecary does not pay for shipping charges to return or exchange any items. As with in-store purchases, all online purchases will be refunded for the equal value of the original purchase price in the form of store credit or exchange only. As an alternative, if you are in the area, you may return your online purchases in store as long as your purchase is accompanied by your original receipt and your refund will be processed as an in-store refund.
WHAT WE DO NOT ACCEPT RETURNS ON
Champagne Apothecary does not offer refunds on any Skincare products, DIY, custom (including, but not limited to print on demand apparel, tote bags, notebooks, stickers, coffee mugs etc.), opened or used products, services, final sale items, or gift certificates. NO EXCEPTIONS.
Additionally, we do not accept returns on any product that has shifted in it's container during shipping (i.e. appearing to be "half-full" etc.). Lotion/Cream/Scrub/Liquid/Gel products and the like tend to shift during transport and since Lotion/Cream/Scrub/Liquid/Gel products are packaged by weight and often in containers that are larger than the product's weight, there is room for the product to shift and condense potentially making it appear "half-full" when, in fact, it is not. Since this is a common occurrence in the skincare industry, we do not accept returns of this nature. No exceptions.
2023 HOLIDAY PURCHASES
Unopened, unused and undamaged products purchased at our physical location and online may be exchanged for 14 days starting Dec 26th, 2023 - making the last day for exchanges January 9th, 2024. All returns will be refunded for the equal value of the original purchase price in the form of an exchange or store credit only either with the original receipt or without the original receipt at the lowest selling price of the season. We keep record of all purchases digitally. If a transaction cannot be verified, a refund will be denied. Limited edition items given away as a promo will not be able to be exchanged at all.
CHARGEBACKS
All purchases will be marked as coming from CHMPGNEAPOTHECARY on your credit card statement.
Before deciding to initiate any form of chargeback, please speak with us first. We keep very detailed records and documentation of all purchases. If a chargeback is initiated and the bank finds we are not responsible after reviewing our records and documentation, the customer will be charged the $15.00 fee Champagne Apothecary is charged by our payment processor for processing the chargeback.